Which action best aligns with creating a workforce with digital skills?

• A. Mine your organisation for hidden talent
• B. Bring new skills into organisation
• C. Develop required competencies within workforce
• D. Hire external consultants only

Answer: (C)

Developing the necessary capabilities from within the organization is the best way to create a workforce with digital skills. When you build required competencies inside the team, you create durable, scalable capability that can be applied across roles and over time. This approach embeds digital literacy into daily work, supports continuous learning, and strengthens how people use data, tools, and technology to drive value. It also reduces dependence on external experts and aligns skills with the company’s systems, processes, and culture, which is crucial for sustained digital transformation.

Other options can contribute in different ways but don’t yield the same lasting impact. Identifying hidden talent helps discover potential but doesn’t guarantee development of new digital skills across the workforce. Bringing in new skills from outside can fill gaps, yet it risks creating a mismatch with internal processes and can be costly or slow to integrate. Relying on external consultants only focuses on short-term advice rather than building internal capability, leaving the organization less able to sustain digital initiatives once external support ends.