What is the first step in the Change Agent Role?

• A. Diagnose solutions
• B. Implement change
• C. Document process and share findings
• D. Define problem and cause

Answer: (D)

In this context, the starting move for a Change Agent is to pin down what the issue is and why it’s occurring. Defining the problem and its cause creates a clear, bounded focus that guides all later actions. With a precise problem statement, you can accurately diagnose potential solutions, design appropriate interventions, and plan implementation. Jumping straight to solutions or execution risks chasing symptoms or expanding scope. Documenting what you did and sharing findings also matters, but it’s most effective once you’ve established a defined problem to address. So, the first step is to define the problem and its cause.