In the Change Agent Role, what is the second step?

• A. Define problem and cause
• B. Implement change
• C. Document process and share findings
• D. Diagnose solutions

Answer: (D)

After clearly defining the problem and its root cause, the next stage for a change agent is diagnosing solutions. This means exploring and evaluating possible ways to address the root cause, weighing options for feasibility, costs, risks, and impact on stakeholders, and selecting the most appropriate remedy. This ensures any chosen path is based on evidence and fits the organization’s constraints before moving to implementation. Implementing the change comes after selecting a solution, and documenting the process and sharing findings typically occurs after or during implementation to capture lessons learned.