Document the learning process and spread throughout the company is a duty of a change agent.

• A. Document the learning process and spread throughout the company
• B. Define problem and cause
• C. Identify restraining forces or resistance
• D. Diagnose solutions

Answer: (A)

The main concept here is the change agent’s responsibility to capture what’s learned during the change and actively spread that learning across the organization so it can be adopted widely and endure. Documenting the learning process and sharing it throughout the company helps embed new ways of working, builds organizational memory, and prevents relapse once the initial change effort moves on. This broader diffusion of knowledge supports scalability and sustained benefits, which is the core reason this duty belongs to the change agent. The other activities—defining the problem, identifying resistance, and diagnosing solutions—are important early steps in the change process, but they don’t capture the ongoing dissemination of learning across the organization.